Daniel Mayes - Normal IL, US Nancy K. Armstrong - Towanda IL, US Jeffrey D. Arseneau - Normal IL, US Kevin Cote - Bloomington IL, US Brandon L. Emlen - Goodfield IL, US Craig W. Fisher - Bloomington IL, US Thomas H. Park - Glen Mills PA, US Elizabeth Pulver - Bloomington IL, US Laurette C. Stiles - Bloomington IL, US Laurel K. Straub - Bloomington IL, US Eric Webster - Bloomington IL, US Lindsay Wilson - Bloomington IL, US
Assignee:
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY - Bloomington IL
International Classification:
G06Q 30/02
US Classification:
705 732
Abstract:
A method and apparatus may segment a business' customer base and determine one or more business behaviors toward customers based on the segmentation. For example, the method and apparatus may communicate a survey to a plurality of customers including at least one needs-based question and at least one demographics question. The method and apparatus may also group received survey data into a plurality of segments. Using sets of received survey data, the method and apparatus may also classify each of the plurality of customers into a segments based on the received numerical values. The numerical values for each customer data set may correspond to one of the plurality of segments. The method and apparatus may then determine one or more needs of each customer based on the segment and a customer data set and determine a prerequisite business behavior for each segment based on the determined needs of each customer.
State Farm
Vp_Strategic Resources
State Farm Sep 2001 - Feb 2004
Vp-Human Resources
State Farm Sep 2001 - Feb 2004
Vice President-Strategic Resources
Education:
Vanderbilt University 1976 - 1980
Bachelors, Bachelor of Science, Economics
Skills:
Insurance Claim Property and Casualty Insurance Employee Benefits Workers Compensation Underwriting Strategy Health Insurance Human Resources Leadership Disability Insurance Life Insurance Strategic Planning Leadership Development Team Building Coaching Change Management Process Improvement Public Speaking Marketing Risk Management Commercial Insurance Customer Service Workforce Planning Long Term Care Succession Planning Business Strategy Team Leadership Fixed Annuities Talent Management Recruiting Retirement Planning Organizational Development Talent Acquisition Employee Engagement Organizational Design Organizational Effectiveness Personnel Management Performance Management Employee Relations Onboarding Negotiation
Certifications:
Edx Honor Code Certificate For Tackling the Challenges of Big Data (July 7, 2015 - August 18, 2015) Edx
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