Dr. Garelick graduated from the Brown University Alpert Medical School in 1993. She works in Medfield, MA and specializes in Family Medicine. Dr. Garelick is affiliated with Beth Israel Deaconess Medical Center West Campus.
Dcr Workforce Aug 2017 - Apr 2019
Director of Operations Support and Center of Excellence
Cross Country Home Services Aug 2017 - Apr 2019
Vendor Manager
Conduent May 2013 - Jul 2017
Senior Operations Manager
Cross Country Home Services Apr 2009 - Apr 2013
Senior Program Manager
Convergys 1997 - 2007
Senior .Client Services Manager and Operations and Process Improvement
Education:
Broward College 2009 - 2013
Bachelors, Bachelor of Business Administration, Economics, Business
Broward Community College 2011
Broward College 2010 - 2010
Florida College of Natural Health 1995 - 1997
Skills:
Crm Process Improvement Business Development Call Centers Leadership Management Vendor Management Customer Experience Customer Retention Operations Management Strategy Team Building Contact Centers Call Center Inbound Marketing Training Cross Functional Team Leadership Account Management Customer Service Sales Customer Satisfaction Team Leadership Performance Management Marketing Business Process Improvement Program Management Team Management Quality Assurance Coaching Call Center Development Strategic Planning Service Delivery Sales Management Change Management Recruiting Telecommunications Business Analysis Client Development P&L Management Analytics Client Services Customer Relations Inbound Vendor Relations Mentoring Outbound Driving Revenue Time Management Microsoft Office Project Management
May 2013 to 2000 Sr. Manager Operations & Support - Apple Care Technical SupportCROSS COUNTRY HOME SERVICES Fort Lauderdale, FL Apr 2009 to May 2013 Sr. Program Manager - Contact ManagementARISE VIRTUAL SOLUTIONS Miramar, FL May 2007 to Mar 2008 LeaderCONVERGYS CORPORATION Tamarac, FL Aug 1997 to Jan 2006 Senior Client Services & Call Center Operations Manager
Education:
Broward Community College Fort Lauderdale, FL 2011 MANAGEMENT ECONOMICSFlorida College of Natural Health Pompano Beach, FL 1997 PHYSICAL AND ADVANCED MASSAGE THERAPY