Lance C Haberhern

Director, Provider Workforce Management

view source

Location:

632 Deer Valley Dr, Hixson, TN 37343

Industry:

Telecommunications

Work:

Unitedhealth Group
Director, Provider Workforce Management
Cigna Apr 1999 - Jun 2019
Senior Resource Planning Manager - Client Operations and Service
Homeserve Usa Jun 2011 - Jul 2013
Director of Workforce Planning
T-Mobile Dec 2005 - Jun 2011
Senior Resource Planning Manager - East Region
Harrison Fulfillment Services Jun 1998 - Apr 1999
Outbound Call Center Director

Education:

Coe College 1989 - 1993
Bachelors, Bachelor of Arts, Business Administration, Management, Business Administration and Management Lutheran High School East 1985 - 1989

Skills:

Call Centers
Vendor Management
Process Improvement
Outsourcing
Leadership
Workforce Management
Customer Service
Team Building
Team Leadership
Operations Management
Telecommunications
Forecasting
Call Center
Performance Management
Contact Centers
Change Management
Business Process Improvement
Customer Retention
Strategy
Analysis
Coaching
Avaya
Business Analysis
Strategic Planning
Business Development
Ivr
Service Delivery

Long Term Planning Lead

view source

Location:

Hixson, TN

Work:

Lance Haberhern Hixson, TN

view source

Work:

HomeServe USA

Jun 2011 to 2000
Director, Workforce Management T-Mobile USA

Dec 2005 to Jun 2011
Senior Resource Planning Manager, East Region General Care CIGNA Healthcare

Apr 1999 to Dec 2005
Benefits Implementation Manager Harrison Direct Inc

Jun 1998 to Apr 1999
Outbound Calling Manager, Chattanooga APAC Teleservices

Jan 1995 to Jun 1998
Site Support Manager, Davenport

Education:

University of Tennessee at Chattanooga
Chattanooga, TN
2000 to 2000
AA Coe College
Cedar Rapids, IA
B.A. in Business Administration