13405 Old Snohomish Monroe Rd, Snohomish, WA 98290
702 5Th Ave, Kent, WA 98032 • 253 520-0958
Renton, WA
Los Angeles, CA
Enumclaw, WA
Work
Company:
Griot's garage
Feb 1, 2012
Position:
Contact center manager
Education
Degree:
Bachelors, Bachelor of Arts
School / High School:
Central Washington University
Specialities:
Communication Studies
Skills
Call Centers • Customer Service • Training • Management • Customer Satisfaction • Sales • Troubleshooting • Technical Support • Team Leadership • Team Building • Process Improvement • Customer Retention • Call Center • Telecommunications • Coaching • Integration • Customer Experience • Team Management • Contact Centers • Business Process Improvement • Contact Center Management
Griot's Garage
Contact Center Manager
Ygnition Networks Nov 2004 - Feb 2012
Customer Service Manager
Pilkington Sep 2003 - Oct 2004
Operations Lead
Pinnacle Systems/Displaced Films/Fast Sales/Proline Nov 1996 - Mar 2004
Instructor
Education:
Central Washington University
Bachelors, Bachelor of Arts, Communication Studies
Skills:
Call Centers Customer Service Training Management Customer Satisfaction Sales Troubleshooting Technical Support Team Leadership Team Building Process Improvement Customer Retention Call Center Telecommunications Coaching Integration Customer Experience Team Management Contact Centers Business Process Improvement Contact Center Management