My IT Doctor - North Beach MD since Jan 2005
Owner
American Institutes for Research - Washington D.C. Metro Area since Apr 2012
IT Service Management Specialist
American Institutes for Research - Washington DC Mar 2010 - Apr 2012
Jr. Network Engineer
American Institutes For Research Mar 2004 - Mar 2010
Tier 2 Technical Support (Customer Service Team Lead)
Sylvan Learning Center Jun 2003 - Mar 2004
Help Desk Analyst (Tier 1)
Education:
Juniata College 2000 - 2003
Information Technology with an emphasis in Business, Information Technology with an emphasis in Business
Skills:
Troubleshooting Networking Sharepoint Technical Writing Active Directory Help Desk Support Dns Microsoft Sql Server Iis Windows 7 Dhcp Tcp/Ip Linux It Asset Management Nas Switches Microsoft Project Mcse and Mcitp Enterprise Administrator Certified Service Catalog Management Cmdb Management Mobile Device Management Voip Cloud Storage Application Virtualization Windows Server 2008 Microsoft Sql Mac Os X Microsoft Terminal Services/Remote Desktop Services Ftp/Sftp Troubleshooting Hw/Sw/Lans/Wans/Vpns Microsoft Office 2010 Wsus Micosoft Visio Tape Backup Track It! and Footprints Administration Dos Web Conferencing Oce/Prisma/Xerox Wireless 802.1X Laser Printers Hp Webjet Admin
Awards:
ITIL v3 Foundations
Certifications:
Certified Casper Texhnician Itil V3 Foundations License Logic Institute Help Desk Analyst Knowledge Centered Support Team Lead A+ Net + Service Catalog Certified Software Manager Advanced Software Manager Expert Software Manager