SynQ Solutions since Oct 2007
Call Center Manager
CompBenefits Feb 2005 - Oct 2007
Operations Manager
CompBenefits Sep 2003 - Feb 2005
Call Center Manager - Account Services
Nextel Nov 2000 - Apr 2003
Call Center Management
First Data Corporation Jan 1995 - Nov 2000
Call Center Unit Manager
Education:
University of Mississippi
Skills:
Process Improvement Management Call Centers Leadership Training Strategy Account Management Customer Service Operations Management Team Building Project Management Marketing Strategic Planning Recruiting Quality Assurance Change Management Sales Vendor Management Call Center Customer Satisfaction Crm Outsourcing Start Ups Program Management Team Leadership Coaching Customer Experience Telecommunications Customer Retention Business Development Business Process Improvement Employee Training Analysis Budgets New Business Development Salesforce.com Contact Centers
Fitness Management Nutrition Fitness Training Public Speaking Event Planning Personal Training Customer Service Microsoft Office Leadership Qa Engineering Jira Wellness Jenkins Jmeter Design Studio Sprint Planning Scrum
Active Oversight
Senior Product Manager
Active Oversight Oct 2017 - Dec 2018
Product Manager
Zen Planner Jul 2017 - Oct 2017
Product Manager
Zen Planner Nov 2016 - Jul 2017
Product Analyst
Zen Planner Oct 2014 - Nov 2016
Quality Assurance Analyst
Education:
Colorado State University 2006 - 2010
Skills:
Customer Service Fitness Event Planning Public Speaking Leadership Microsoft Office Nutrition Management Fitness Training Personal Training Wellness Qa Engineering Jira Jenkins Design Studio Sprint Planning Scrum Social Media Jmeter Confluence Design Sprint Agile Methodologies Team Leadership Google Analytics Software As A Service Start Ups Android Testing Ios Software Troubleshooting
Gloucester County Christian High School Sewell NJ 1996-2000
Community:
Robert Davidson, Chelsea Buttner, Dan Healy, Angela Mosley, Pete Healy, Kristina Brown, Lacey Lucas, Jason B, Nina Allen, Mike Schneeman, Crystal Newcomb