Cognizant Technology Solutions Apr 1, 2013 - Mar 2015
Team Manager
Teletech Jul 2006 - Nov 2012
Operations Supervisor
Sykes Asia Inc. Feb 2005 - Jul 2006
Technical Training Oic and Subject Matter Expert
Sykes Asia Inc. Nov 2003 - Feb 2005
Technical Support Engineer
Nov 2003 - Feb 2005
Chief Executive Officer
Education:
Silliman University 1995 - 1999
Bachelors, Bachelor of Business Administration, Business Administration, Management, Business Administration and Management
Skills:
Bpo Technical Support Call Centers Outsourcing Team Leadership Coaching Customer Retention Customer Experience Team Management Performance Management Customer Service Business Process Improvement Crm Contact Centers Customer Satisfaction Employee Engagement Employee Relations Call Center Development Leadership Operations Management Process Improvement Project Management Service Delivery Workforce Management Program Management Vendor Management Troubleshooting Management Training Analysis Business Process Outsourcing