Salesforce
Principal Business Architect
Sprint 2000 - May 2005
Workforce Management Supervisor and Business Analyst
A.o. Smith 2000 - May 2005
Crm Solutions Lead
Citi 1990 - 2000
Workforce Management Supervisor
Education:
East Tennessee State University 1991 - 1997
Bachelors, Bachelor of Business Administration, Banking, Corporate Finance, Law, Finance
Skills:
Process Improvement Cross Functional Team Leadership Business Analysis Workforce Management Analytics Business Intelligence Customer Service Operations Management Business Process Improvement Sales Operations Salesforce.com Call Centers Call Center Development Project Management Warranty Crm Sql Server 2005/2000 Warranty Administration