Toto Usa
District Sales Manager - Western Region
Santec Faucet Jun 2018 - Oct 2019
Vice President of Business Development
Rohl Dec 2012 - Jan 2018
Director of Customer Care
Rohl Nov 2009 - Dec 2012
Customer Service and Sales Entry Manager
The Resort at Pelican Hill May 2008 - Aug 2009
Manager Multiple Restaurant Outlets
Education:
Wittenberg University 1990 - 1995
Bachelors, Bachelor of Arts, Business
Wittenberg University 1994
College Prep 1988 - 1990
Noblesville High School 1990
Park Tudor School 1990
Skills:
Training Customer Service Customer Satisfaction Leadership Inventory Management Management Forecasting Sales Management Budgets Strategic Planning Time Management Coaching Cross Functional Team Leadership Negotiation Team Leadership Customer Service Operations Customer Service Management Customer Engagement Customer Oriented Customer Support Sales Customer Relationship Management Team Building Microsoft Office Microsoft Excel Microsoft Powerpoint Microsoft Word Microsoft Outlook Eclipse Creative Problem Solving Business Process Improvement Project Management Operations Management Call Center Administration Contact Centers Customer Experience Business Development Customer Retention Product Development Business To Business Manufacturing Luxury Goods Leadership Development Decision Making Training and Development Conflict Resolution Zendesk Customer Service Representatives Customer Service Training Customer Focused Service Training Leadership Brand Ambassadorship Voice of the Customer
Oct 2012 to 2000 CHIEF OPERATING OFFICER AND CO-FOUNDERCOGENT COMMUNICATIONS Los Angeles, CA Apr 2012 to Dec 2012 REGIONAL ACCOUNT MANAGERGOLDLINE INTERNATIONAL Santa Monica, CA Jan 2011 to Mar 2012 ACCOUNT EXECUTIVEFASTENAL, Inc Brooklyn, NY Feb 2007 to Aug 2010 OUTSIDE SALESVarious
Sep 2001 to Dec 2008 Actor/ Director/ Playwright/ ProducerZING-A-GRAM, INC Albany, NY Sep 2004 to Nov 2006 EVENTS COORDINATOR/ PERFORMER
Education:
UNIVERSITY AT ALBANY Albany, NY 2005 B.A. in English & Theater