Justin Hering

Justin W Hering

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Specialties:

Emergency Medicine
Internal Medicine
Vascular Surgery

Education:

Loyola University Chicago (2004)

Sr. Vice President - North America Voice Integration

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Location:

Greater New York City Area

Industry:

Telecommunications

Executive Director

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Location:

98 south Franklin Tpke, Ramsey, NJ 07446

Industry:

Telecommunications

Work:

Citi since Jul 2012
SVP - Global Voice Integration
Citigroup Jul 2007 - Jun 2012
SVP - NA Voice Integration
Citigroup Oct 2005 - Jul 2007
AVP - Service Delivery Team Lead
Citigroup Aug 2004 - Oct 2005
Technical Analyst
RLT Support, LLC Jun 1998 - Aug 2004
Owner/Software Specialist

Education:

Indiana Wesleyan University 2005 - 2007
MBA, Management Kentucky Wesleyan College 1993 - 1998
BM, Music, German Park Ridge High School 1989 - 1993

Skills:

Vendor Management
Program Management
Voip
Call Centers
Telecommunications
Service Delivery
Disaster Recovery
Unified Communications
Team Leadership
Avaya
Data Center
Cloud Computing
Risk Management
Process Improvement
Project Planning
Telephony
Cisco Technologies
Project Management
Call Center
Acd
Wireless
Pmo
Executive Presentation Development
Contract Negotiation
Performance Improvement
Turn Around Management
P&L Management
Budget Management
Cost Reduction
Financial Analysis
Client Services
Strategic Planning
Turnaround Strategy
Cross Functional Team Building
Personnel Management
International Management
Spanish
German
Enterprise Architecture
Genesys
Genesys Framework
Cisco Ip Telephony Design

Languages:

English
German

Certifications:

Duolingo Spanish Fluency: Elementary (Estimated)
Duolingo German Fluency: Intermediate (Estimated)
Duolingo

Justin Hering

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Justin Hering

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Work:

LATAM, EMEA, & APAC

Aug 2012 to 2000
Senior Manager, Global Voice Integration Manager, NA Voice IntegrationNew York, NY
Jun 2007 to Jul 2012 Call & Contact Center Support
Louisville, KY
Aug 2004 to Jun 2007
Analyst RLT Support, LLC
Louisville, KY
Jun 1998 to Aug 2004
Program Manager & Owner

Education:

Indiana Wesleyan University
Marion, IN
2007
MBA in Business Administration Kentucky Wesleyan College
Owensboro, KY
1998
Bachelor of Music in Music, German