East Town Association 1999 - 2009
Membership-Business Development Manager
U.s. Bank 1999 - 2009
Contact Center Customer Service Manager
Firstar Bank 1981 - 1999
Customer Service Manager
Education:
Alverno College
Bachelors, Bachelor of Arts, Business
Skills:
Banking Call Centers Retail Banking Customer Experience Customer Service Process Improvement Coaching Vendor Management Recruiting Sales Management Team Management Customer Satisfaction Team Leadership Change Management Customer Retention Crm Human Resources Credit Cards Relationship Management
Angela Anderson, Anita Sinkey, Scott Siedschlaw, Melody Ellis, Cindy Olson, Harold Iwan, Renee Larson, Jeff Schofield, Dan Flom, Israel Bernal, Janet Flom