Julia A Offei

Support Supervisor At Affinion Group

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Position:

Lead Customer Service Analyst/Executive Customer Service Analyst at Affinion Group, Support Supervisor at Affinion Group

Location:

Columbus, Ohio Area

Industry:

Consumer Services

Work:

Affinion Group since Nov 2007
Lead Customer Service Analyst/Executive Customer Service Analyst
Affinion Group since Nov 2007
Support Supervisor

Education:

Franklin University 2013 - 2014
Master of Business Administration (MBA) Franklin University 2008 - 2011
Bachelors, Management- B.S

Wealth Management

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Location:

6 High Ridge Rd, Stamford, CT 06905

Industry:

Financial Services

Work:

Morgan Stanley
Wealth Management
Perfect Hands Healthcare Group Nov 2014 - Mar 2016
Account Manager
Affinion Group Nov 2007 - Nov 2014
Customer Service Escalations Supervisor
Hall Interior Designs Dec 2000 - Oct 2007
Customer Service Supervisor

Education:

Franklin University 2014
Masters, Master of Arts Franklin University 2013 - 2014
Master of Business Administration, Masters, Business Administration, Management, Business Administration and Management Franklin University 2011
Bachelors, Bachelor of Arts Franklin University 2008 - 2011
Bachelors, Bachelor of Science, Management

Skills:

Customer Service
Process Improvement
Software Documentation
Call Centers
Business Analysis
Team Building
Call Center
Customer Retention
Customer Experience
Customer Satisfaction
Access
Team Leadership
Vendor Management
Account Management
Crm
Training
Networking
Outlook
Active Directory
Sharepoint
Microsoft Word
Inventory Management
Program Management
Microsoft Office
Crm Databases
Avaya Cms
As/400
Microsoft Access Database Application
Management
Leadership
Microsoft Access

Interests:

Economic Empowerment
Civil Rights and Social Action
Politics
Education
Poverty Alleviation
Disaster and Humanitarian Relief
Human Rights
Arts and Culture
Health