Call Centers • Team Building • Performance Management • Customer Satisfaction • Training • Leadership • Coaching • Process Improvement • Employee Relations • Customer Retention • Customer Service • Team Leadership • Cross Functional Team Leadership • Management • Recruiting • Customer Service Operations • Up Selling • Customer Experience • Talent Acquisition • Customer Service Management • Operations Management • Employee Training • Call Center • Business Process Improvement
Languages
Spanish
Interests
Social Services • Children • Civil Rights and Social Action • Education • Environment • Poverty Alleviation • Disaster and Humanitarian Relief • Human Rights • Animal Welfare • Arts and Culture • Health
Coca-Cola Refreshments
Customer Service Supervisor
Education:
Eckerd College 2016 - 2016
Bachelors, Human Development
Skills:
Call Centers Team Building Performance Management Customer Satisfaction Training Leadership Coaching Process Improvement Employee Relations Customer Retention Customer Service Team Leadership Cross Functional Team Leadership Management Recruiting Customer Service Operations Up Selling Customer Experience Talent Acquisition Customer Service Management Operations Management Employee Training Call Center Business Process Improvement
Interests:
Social Services Children Civil Rights and Social Action Education Environment Poverty Alleviation Disaster and Humanitarian Relief Human Rights Animal Welfare Arts and Culture Health