Jonathon W Rivera

Project Manager

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Location:

131 Emilio Ct, Frederick, CO

Industry:

Information Technology And Services

Work:

Issuetrak
Project Manager
Issuetrak
Assistant Director of Marketing
Issuetrak Jun 2017 - Jan 2018
Digital Marketing Manager
Issuetrak, Inc. May 2016 - May 2017
Technical Writer
Dupont Mar 2014 - May 2016
Team Manager of Level 1 Global Technical Support

Education:

Strayer University 2008 - 2013
Bachelors, Bachelor of Business Administration, Management Strayer University 2012
Bachelors, Bachelor of Arts Ecpi College of Technology Jan 2005
Associates, Associate of Arts Ecpi University 2003 - 2005
Associates, Associate of Arts, Computer Programming

Skills:

Technical Writing
Software Documentation
Business Analysis
Troubleshooting
Crm
Technical Support
Customer Service
Help Desk Support
Call Centers
Microsoft Office
Leadership
Team Management
Process Improvement
Windows
Management
Coaching
Sharepoint
Active Directory
Visio
Team Leadership
Time Management
Project Management
Windows 7
Microsoft Excel
Customer Satisfaction
Team Building
Integration
Vendor Management
Quality Assurance
Analysis
Training
Computer Hardware
Windows Server
Sql
Databases
Service Delivery
Access
It Service Management
Business Process Improvement
System Administration
Ms Project
Recruiting
Microsoft Sql Server
Itil
Call Center
Business Intelligence
Customer Relationship Management
Windows Xp

Certifications:

Help Desk Analyst
Certified Scrummaster (Csm)
Help Desk Institue

Jonathon Rivera Chesapeake, VA

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Work:

Cegedim Relationship Management
Chesapeake, VA
Feb 2011 to Oct 2012
Supervisor, Customer Support Center Cegedim Dendrite
Chesapeake, VA
Dec 2009 to Feb 2011
Client Liaison Dendrite International
Chesapeake, VA
Dec 2005 to Dec 2009
Team Lead Dendrite International
Chesapeake, VA
Mar 2005 to Dec 2005
Customer Service Representative and Remote Technician Toys R Us
Newport News, VA
Nov 2003 to Feb 2005
Sales Associate Busch Gardens
Williamsburg, VA
2003 to 2004
Line Ambassador Movie Scene
Yorktown, VA
2002 to 2003
Clerk

Education:

Strayer University
Oct 2012
Bachelors in Business Administration ECPI College of Technology
Jan 2005
Associates in Computer Programming and Web Development

Skills:

Extensive Experience with Microsoft Office Suite and Principles of Reporting Design, including VBA scripting knowledge and Pivot Table Reports; Clarify CRM Ticketing System; Hardware and Software Troubleshooting (including: PC/Laptop Support, Windows XP, XP Tablet Edition, Vista, 7, Microsoft Office (Outlook, Word, PowerPoint, Excel), Connectivity, Cisco VPN troubleshooting, Printer Support (Local, Wireless, and Network)); Avaya CMS Supervisor; Verint IMPACT 360 systems (including: Workforce Management via Blue Pumpkin, Witness call recording and observation software, and eLearning); Microsoft SharePoint (sites, access lists, etc.); Checkbox Surveys; LogMeIn Remote Technician Software; Experience working with Clients to ensure support goals and objectives are met; Experience translating Client technical needs/requirements into deliverable performance measures.