Wells Fargo
Business Liaison Consultant
Elance-Odesk May 2011 - Jul 2014
Senior Supervisor and Manager  Executive Escalations and Remediations and Service Recovery
Project/Consulting Based Media Consultant & Writer May 2011 - Jul 2014
Media Consultant
Yahoo Jan 2010 - Jul 2010
Technical Executive Escalations Specialist
Farmers Insurance Sep 2008 - Dec 2009
Personal Lines Underwriter
Education:
Western Governors University 2012 - 2014
Master of Business Administration, Masters, Leadership
Willamette University 1995
Bachelors, Bachelor of Arts, English
Skills:
Process Improvement Escalations Management Performance Management Customer Support Project Management Management Leadership Product Support Technical Support Customer Satisfaction Quality Assurance Training Outsourcing Six Sigma Instructional Design Employee Training Performance Reporting Process Management Call Center Development Customer Service Instructor Led Training Vendor Management Team Leadership Call Centers Cross Functional Team Leadership Strategic Planning Program Management Crm Customer Experience Coaching Team Building Microsoft Office Data Analysis Saas Analytics Analysis Networking Business Development Cognos Distributed Team Management Executive Communications Support Jira Zendesk Sharepoint Freelance Writing Legal Compliance Third Party Vendor Management Verbal De Escalation Content Management Excel Dashboards
Interests:
Economic Empowerment Education Environment Poverty Alleviation Arts and Culture
Youtube
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