Self motivated individual with well developed troubleshooting skills in both technical and mechanical applications. Over twenty years in the service industry. Very experienced working with customers to resolve problems. Over fifteen years experience in leadership and management roles. Very good oral and written communication skills. Knowledge of LAN, Wan, TCP/IP, Microsoft Networking, Active Directory, Group Policy and Cisco Routing and Switching. Experienced with Windows XP, Windows Vista, Windows 7 and Windows Server 2008 Operating Systems.