Frank D'Ambrosio - San Francisco CA, US John MacIntosh - Menlo Park CA, US
Assignee:
VOX, LLC - Menlo Park CA
International Classification:
H04M 3/00 H04M 5/00
US Classification:
379265060
Abstract:
An intermediary service allows a customer to share, anonymously or not, feedback information with the provider via the intermediary service over a network, and provides expectations that the feedback information will be appropriately addressed. The provider will store in the intermediary a set of rules including escalating rules to escalate the feedback information to entities within the provider according to an escalation order, and rules for responding to feedback information within a time period. After receiving a response from a provider via the intermediary the customer is asked to indicate a level of satisfaction with the provider response and has the option of escalating the feedback information to another entity according the escalation rules or closing the communication with provider via the intermediary concerning the feedback information.
Willard L. Zeigner - San Ramon CA John A. MacIntosh - Cupertino CA
Assignee:
Zemco, Inc. - San Ramon CA
International Classification:
G01G 1900 G01G 1922 G01G 2318 G01G 2338
US Classification:
177245
Abstract:
A talking electronic scale for encouraging the use of and adherence to a preset diet program is disclosed. A user on the scale actuates a mechanism whose movement is transformed to electrical pulses to provide a digital readout of his present weight on a display. A microprocessor provides an electronic memory for storing a goal weight for the person and his weight each time he weighs, along with the date of each stored weight as well as a series of comments to be voiced. The microprocessor also compares the goal weight with the present weight to actuate a voice synthesis device connected to the microprocessor to provide preselected comments appropriate to the comparison. Audio means connected to the voice synthesis device provides for such comments to be audibly spoken to the user.
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