Trapeze Software Group since Jun 2009
Project Engineer/Trainer
Trapeze Software Group Jan 2007 - Jun 2009
Technical Product Specialist/Trainer
AOL Apr 2005 - Dec 2006
Member Services Trainer/Facilitator
AOL Oct 2004 - Apr 2005
Member Services Coach
AOL LLC Feb 2004 - Sep 2004
Consultant Support Specialist/ASSET Team/Technician
Education:
Palo Alto 1990 - 1992
Skills:
Training Leadership Software Documentation Project Management Management Program Management Team Building Testing Process Improvement Customer Service Enterprise Software Team Leadership Vendor Management Salesforce.com Customer Satisfaction Business Analysis Call Centers Quality Assurance Integration Requirements Analysis Software Project Management Cross Functional Team Leadership Technical Support Product Management Troubleshooting Crm Sql Sdlc Budgets