inContact - Dallas/Fort Worth Area since Sep 2011
Senior Sales Engineer
Convergys 2006 - Sep 2011
Senior Sales Engineer
Verizon Business Jun 2005 - Jun 2006
Senior Design Engineer
MCI Jul 2001 - Jun 2005
Design Engineer
WorldCom Jul 2000 - Jun 2001
Field Engineer
Education:
Kansas State University 1995 - 2000
Bachelor of Science, Electrical Engineering
Skills:
Sales Engineering IVR SS7 VoIP Call Center SIP Cloud Computing Telecommunications Unified Communications Solution Selling IP Wireless SaaS Managed Services T1 ISDN MPLS PBX Call Centers Professional Services Direct Sales Routing Enterprise Software Telephony Vendor Management Channel Partners CTI ACD Pre-sales Integration Salesforce.com Product Management Network Design Contact Centers Business Development
Honor & Awards:
• Intervoice Presidents Club nomination, March 2008
• Convergys Golden Circle Presidents Club Winner: Solutions Engineer of the Year, March 2009
• Convergys Golden Circle Presidents Club Winner: Solutions Engineer of the Year, March 2010
Joel M. Krause - Dallas TX, US G. Lance Lockhart - McKinney TX, US John L. Truetken - McKinney TX, US Christopher A. Martin - Cedar Hill TX, US Jeffery A. Haltom - Fishers IN, US
Assignee:
MCI, Inc. - Ashburn VA
International Classification:
H04L 12/66
US Classification:
370352, 370467
Abstract:
An approach is provided for supporting integrated voice and data services over a common Session Initiation Protocol (SIP)-based Customer Premise Equipment (CPE) device. The device includes a network interface that receives a call from a calling party device to a called party device. Also, the device has signaling conversion logic configured to convert between Session Initation Protocol (SIP) signaling and circuit-switched telephony signaling to support the call, wherein addressing information of the calling party device is preserved in the conversion. The called party device includes one of a telephone station and a SIP client. The device further includes a voice port coupled to the signaling conversion logic and configured to communicate selectively with the telephone station; and a data port configured to communicate selectively with the SIP client.
Method And System For Supporting Shared Local Trunking
Joel M Krause - Princeton TX, US Gary Lance Lockhart - Allen TX, US Carl T Leonard - Garland TX, US
Assignee:
Verizon Business Global LLC - Ashburn VA
International Classification:
H04L 12/66
US Classification:
370354, 370355, 370356, 379 8817
Abstract:
An approach is described for providing shared trunking between a telephony gateway and an end office switch. The telephony gateway processes a packetized voice call, and interfaces a shared trunk to an end office switch (e. g. , Class 5 switch) configured to switch calls over a circuit-switched telephone network. The trunk utilizes out-of-band signaling (e. g. , Primary Rate Interface (PRI) signaling) in support of call establishment or teardown of the packetized voice call.
Method And Apparatus For Providing Integrated Voice And Data Services Over A Common Interface Device
Joel M. Krause - Princeton TX, US G. Lance Lockhart - Allen TX, US John L. Truetken - McKinney TX, US Christopher A. Martin - Cedar Hill TX, US Jeffery A. Haltom - Fishers IN, US
Assignee:
Verizon Business Global LLC - Basking Ridge NJ
International Classification:
H04L 12/66
US Classification:
370352
Abstract:
An approach is provided for supporting integrated voice and data services over a common Session Initiation Protocol (SIP)-based Customer Premise Equipment (CPE) device. The device includes a network interface that receives a call from a calling party device to a called party device. Also, the device has signaling conversion logic configured to convert between Session Initiation Protocol (SIP) signaling and circuit-switched telephony signaling to support the call, wherein addressing information of the calling party device is preserved in the conversion. The called party device includes one of a telephone station and a SIP client. The device further includes a voice port coupled to the signaling conversion logic and configured to communicate selectively with the telephone station; and a data port configured to communicate selectively with the SIP client.
Joel M. Krause - Dallas TX, US G. Lance Lockhart - Allen TX, US John Truetken - McKinney TX, US Christopher Martin - Cedar Hill TX, US Jeffrey Haltom - Richardson TX, US
Assignee:
Verizon Business Global LLC - Basking Ridge NJ
International Classification:
H04L 12/66
US Classification:
370353, 370352, 3703955, 370466, 709224
Abstract:
A Session Initiation Protocol (SIP) device includes one or more voice ports configured to provide voice services; one or more data ports configured to provide data services; firewall logic configured to filter incoming traffic; and quality of service (QoS) logic configured to provide QoS services for traffic transmitted from the SIP device.
Method And System For Supporting Shared Local Trunking
Joel M. Krause - Princeton TX, US Gary Lance Lockhart - Allen TX, US Carl T. Leonard - Garland TX, US
Assignee:
VERIZON BUSINESS GLOBAL LLC. - Ashburn VA
International Classification:
H04L 12/66
US Classification:
370354
Abstract:
An approach is described for providing shared trunking between a telephony gateway and an end office switch. The telephony gateway processes a packetized voice call, and interfaces a shared trunk to an end office switch (e.g., Class 5 switch) configured to switch calls over a circuit-switched telephone network. The trunk utilizes out-of-band signaling (e.g., Primary Rate Interface (PRI) signaling) in support of call establishment or teardown of the packetized voice call.
Ryan Hall, Amy Becher, Chris Wendt, Melissa Geistfeld, Wyndi Fernandez, Heather Dixon, David Mumme, Cheryl Krenz, Stacie Hilgendorf, Matthew Wagner, Michael Schultz, Jason Wetzell
J. Leigh Elementary School Norridge IL 1971-1976, Eugene Field Elementary School Park Ridge IL 1976-1978, Emerson Junior High School Park Ridge IL 1978-1980
Community:
Thomas Thumb, Robert Ashbrook, Terry Bussert, Ami Erickson, Melissa Loyd, Terry Brzezina, Martha Deleon, Michelle Bryla, Jim Donovan, M Martin