Squarespace Jul 2014 - Jul 2016
Product Solutions Specialist
Flashtotalk Jul 2013 - Jul 2014
Tier 3 Escalations Technician
Netflix Mar 2011 - Apr 2013
Customer Service Representative
Northside Communications Jan 2009 - May 2010
Sales Representative
University of New Hampshire Sep 2006 - Jun 2007
Resident Assistant
Education:
University of New Hampshire 2005 - 2009
Bachelors, English Language and Literature, Literature, English Language
Skills:
Technical Writing Information Architecture Knowledge Base Project Management Quality Control Quality Assurance Project Planning Customer Insight Troubleshooting Bug Tracking Customer Escalation Management Technical Support Escalation Resolution Employee Training Customer Support Customer Service Supervisory Skills Performance Metrics Typing Web Chat Computer Literacy Professional Phone Skills Direct Sales Music Composition Music Production Escalation Creative Writing Javascript Game Design Windows Os X Microsoft Excel Presentation Skills C# Research Fact Checking Cross Departmental Coordination Cross Departmental Communication
Interests:
Programming Neighborhood Cats Experimental Pop Music Comics Pinball Game and Systems Design