826 Jacobson Ave, Madison, WI 53714 • 608 469-7668
Sun Prairie, WI
212 Sunnyfield Ct, Watertown, WI 53098 • 920 261-0779
Pewaukee, WI
Jenison, MI
Big Rapids, MI
Lansing, MI
826 Jacobson Ave, Madison, WI 53714
Work
Company:
Subzero & wolf, inc
May 2010
Position:
Customer service representative
Education
School / High School:
Madison Area Technical College
Dec 2009
Specialities:
Medical Technician
Skills
Management • Call Centers • Customer Satisfaction • Quality Assurance • Customer Service • Process Improvement • Human Resources • Training • Analysis • Coaching • Strategic Planning • Project Planning • Interviews • Process Scheduler • Hospitals • Credit • Medicine • Medical Records • Data Entry • Microsoft Excel • Team Building
Sub-Zero Group, Inc.
Customer Service Supervisor
Subzero and Wolf Feb 2014 - Feb 2016
Customer Advocate
Subzero & Wolf May 2010 - Feb 2014
Service Representative
Summit Credit Union Oct 2008 - May 2010
Service Representative
Lions Eye Bank of Wisconsin Jan 2007 - Oct 2008
Laboratory Technician
Education:
Upper Iowa University 2006 - 2007
Bachelors, Bachelor of Science, Criminal Justice, Police Science
Lansing Community College 1998 - 1999
Skills:
Management Call Centers Customer Satisfaction Quality Assurance Customer Service Process Improvement Human Resources Training Analysis Coaching Strategic Planning Project Planning Interviews Process Scheduler Hospitals Credit Medicine Medical Records Data Entry Microsoft Excel Team Building
May 2010 to 2000 Customer Service RepresentativeSummit Credit Union
Oct 2008 to May 2010 Customer Service RepresentativeLions Eye Bank of Wisconsin
Jan 2007 to Oct 2008 Laboratory TechnicianSt. Mary's Hospital
Mar 2006 to Jan 2007 Surgical Pathology TechnicianDean Health Systems Feb 2005 to Mar 2006US Cellular
Aug 2002 to May 2004 Customer Service CoachMilitary Police
Nov 1999 to Feb 2004 squad leader and platoon guide during stressful situationsUS Cellular Madison, WI Jan 2002 to Aug 2002 Quality Assurance SpecialistUS Cellular Madison, WI Oct 2000 to Aug 2002 Credit Analyst/Course Manager
Education:
Madison Area Technical College Dec 2009 Medical TechnicianUpper Iowa university Jun 2007 Bachelors of Science in Criminal JusticeLansing Community College Mar 1999 Medical Technician