Jennifer A Hartsock

US Patent:

20070299702, Dec 27, 2007

Filed:

Jun 22, 2006

Appl. No.:

11/472451

Inventors:

Roxanne R. Rigdon - Pekin IL, US
Jennifer L. Hartsock - Goodfield IL, US
Ronald S. Owdom - Morton IL, US
Richard D. Getz - Morton IL, US
Richard E. Munge - Pekin IL, US

International Classification:

G06F 17/50

US Classification:

705 7

Abstract:

Consistent with an aspect of the present disclosure, customer IT-related requests are used to identify and prioritize standardized IT processes, such as those specified in the ITIL. In particular, based on the customer requests and associated correlation values, defined customer requirements are ranked, and those with the highest ranking are assigned corresponding metrics. Based on the metrics and additional correlation values, standardized IT processes, such as ITIL sub-functions, are assigned priority values and ranked accordingly. Those IT processes having the highest rankings, i.e., those that are most closely aligned with the customer's requests, are preferentially carried out.

US Patent:

20070150309, Jun 28, 2007

Filed:

Dec 23, 2005

Appl. No.:

11/315288

Inventors:

Michael Taylor - Morton IL, US
Linda Lavaux - Washington IL, US
Anita Winslow - Peoria IL, US
Peggy Sprague - Eureka IL, US
Jennifer Hartsock - Goodfield IL, US

International Classification:

G06Q 10/00
G09B 23/28

US Classification:

705002000, 434262000

Abstract:

A health and wellness guidance system is provided. The system may include a memory configured to store health-related information about individual members of a population. The system may also include a processor operatively coupled to the memory and configured to assemble at least one tailored health risk assessment questionnaire package tailored for an individual member of the population. The assembly may be performed in response to at least one of the following: an update to the health-related information stored in the memory, and an addition of new health-related information to the memory.