Call Centers • Management • Performance Management • Workforce Management • Team Leadership • Customer Satisfaction • Process Improvement • Process Scheduler • Call Center • Analysis • Team Building • Time Management • Training • Customer Service • Forecasting • Contact Centers • Business Process Improvement
Aaa Northeast
Call Center Supervisor
Fallon Health Mar 2013 - Apr 2014
Call Center Analyst
Adp May 2006 - Jun 2012
Call Center Analyst
Fiserv Apr 2000 - Jun 2005
Workforce Manager
Sallie Mae 1999 - 2001
Regional Workforce Administrator
Education:
Rhode Island College 1988 - 2004
Rhode Island College 1989 - 1994
Bachelors, Bachelor of Arts
St. Mary Academy - Bay View 1983 - 1987
Skills:
Call Centers Management Performance Management Workforce Management Team Leadership Customer Satisfaction Process Improvement Process Scheduler Call Center Analysis Team Building Time Management Training Customer Service Forecasting Contact Centers Business Process Improvement