Jpmorgan Chase & Co.
Technician Ops Analyst
Software Guidance & Assistance Jun 1, 2015 - Apr 2016
Call Center Support Analyst
Aspect Software Aug 1992 - Jun 2015
Senior Field Services Engineer
Education:
Indian Hills Community College 1990 - 1992
Associates, Computer Systems
Skills:
Aspect Acd Vendor Management Voip Telecommunications Telephony Troubleshooting Ivr Windows Servers Hardware Installation Hardware Support Remote Troubleshooting Unified Communications Cti Acd Sip Call Logging System Deployment Avaya Genesys Unified Messaging Lync Server 2010 Call Routing Contact Centers Ip Pbx Vxml H.323 Isdn Speech Recognition Lync Cisco Call Manager Sales Engineering Avaya Ip Telephony Tdm Asterisk Cisco Voip Lan Wan Switches Sip Trunking Routing Hosted Services Tcp/Ip Wan Ip Voice and Data Convergence Snmp Video Conferencing
Youtube
This Week in Cloud Computing - Matt MacNaught...
This week we have Matt MacNaughton, Founder of CultureJam, Brett Piatt...
Jeffrey Piatt (1969-1973), Phil Meng (1968-1969), Jason Jones (1991-1995), Janine Norvell (1990-1994), William Smucker (1966-1970), Jennifer Zielinski (1981-1985)