Jason Lynn Wallace

US Patent:

20090193437, Jul 30, 2009

Filed:

Jan 30, 2008

Appl. No.:

12/022384

Inventors:

Frank T. Lee - Cumming GA, US
Jason D. Wallace - Acworth GA, US

International Classification:

G06F 9/44

US Classification:

719318

Abstract:

As indicated above, the present approach provides an automated communication method and system for concurrently responding to a plurality of events using multiple rules with multiple messaging (notification) timelines (patterns) per event, operating under the constraint of each respective event's dynamic duration or lifespan while considering the state of the event (example: active, paused, inactive). Each individual rule may be configured to govern how messaging agents react with respect to event severities, multiple days and hours of operation of the rule, changes to monitored data points, and multiple messaging (notification) timelines (patterns) with respect to the duration of an event. The multiple messaging timelines (patterns) may differ with respect to how (messaging protocols used and message content/profiles) and to whom messages are sent within multiple varying fragments of time (also referred to herein as escalation levels) encapsulated within the duration or lifespan of an event.