Ameriprise Auto & Home Insurance
Workforce Systems Manager
School Specialty, Inc. Jun 2014 - Feb 2015
Forecasting and Reporting Lead
School Specialty, Inc. Jun 2008 - Jun 2014
Forecasting and Scheduling Analyst
School Specialty, Inc. Nov 2007 - Jun 2008
Customer Credit Specialist
Nov 2007 - Jun 2008
Manager
Skills:
Customer Service Forecasting Call Centers Process Improvement Team Building Call Center Customer Satisfaction Account Management Team Leadership Customer Retention Customer Experience Coaching Marketing Strategy Strategic Planning Data Analysis Databases Call Center Administration