Naval War College 2012 - 2013
Master of Arts, National Security Policy and Strategic Studies
Columbia University Teachers College 2009 - 2010
Master of Arts, Organizational Management and Leadership
University of Maryland University College 2001 - 2008
Master of Science in Telecommunications Management
United States Military Academy at West Point 1997 - 2001
Bachelor of Science, Systems Engineerig
Aug 2014 to 2000 Workforce Management SME (Operational Planning Cycle - OPC)Farmers Insurance Group Olathe, KS May 2010 to Aug 2014 Manager-Workforce ManagementAcclaris, Inc Overland Park, KS Mar 2007 to Aug 2010 Workforce Manager-Planning & MetricsPremiere Global Services, Inc Lenexa, KS Jan 2006 to Feb 2007 Assistant Director-Workforce ManagementAT&T Austin, TX Apr 1999 to Jan 2006 National Forecast Analyst III
Education:
Texas State University San Marcos, TX 2002 to 2005 Masters of Business AdministrationUniversity of Missouri Columbia, MO 1994 to 1998 Bachelor of Science in Park and Recreation Management
Skills:
Skills Call Center: * Change Management * Forecasting * Operations and analysis * Staffing/scheduling * Performance reporting Systems/Applications: * A+ Certified * MS Office Expert User (Access, Excel, Power Point, Word). * Aspect TCS/eWorkforce Management Admin * NICE IEX WFM Admin * Genesys Workforce Management Admin * Aspect Call Center (ACD management/reporting) * Avaya CMS (ACD management/reporting) * Inter-Tel Phone system * Crystal Reports 10 * SQL
May 2008 to 2000 POS/Laptop Coordinator/PollerStream International
Sep 2007 to Jan 2008 Technical Support RepresentativeComp USA Corporate Office Dallas, TX Aug 2006 to Feb 2007 E Commerce Fraud PreventionCapital One Auto Finance
Mar 2006 to Aug 2006 Customer Service RepresentativeQuebecor Printing
Aug 2004 to Mar 2006 Jogger/Printer AssistantBest Buy
Jul 2003 to Sep 2003 Sales AssistantBlockbuster Rentals
Sep 2001 to Jul 2003 Customer Service RepresentativeGame Stop
Jun 1999 to Jan 2001 Customer Service Representative
Aug 2014 to 2000 Apprentice Electrician3D Enterprises Trinidad, CO May 2000 to Aug 2014 Site Coordinator / Lead Craftsman / Technical Support Specialist
Name / Title
Company / Classification
Phones & Addresses
Jason Daugherty
Daugherty Construction Services House Painters · Interior Painters