Jason Brian Daugherty

Jason Daugherty Olathe, KS

view source

Work:

AIG centers

Aug 2014 to 2000
Workforce Management SME (Operational Planning Cycle - OPC) Farmers Insurance Group
Olathe, KS
May 2010 to Aug 2014
Manager-Workforce Management Acclaris, Inc
Overland Park, KS
Mar 2007 to Aug 2010
Workforce Manager-Planning & Metrics Premiere Global Services, Inc
Lenexa, KS
Jan 2006 to Feb 2007
Assistant Director-Workforce Management AT&T
Austin, TX
Apr 1999 to Jan 2006
National Forecast Analyst III

Education:

Texas State University
San Marcos, TX
2002 to 2005
Masters of Business Administration University of Missouri
Columbia, MO
1994 to 1998
Bachelor of Science in Park and Recreation Management

Skills:

Skills Call Center: * Change Management * Forecasting * Operations and analysis * Staffing/scheduling * Performance reporting Systems/Applications: * A+ Certified * MS Office Expert User (Access, Excel, Power Point, Word). * Aspect TCS/eWorkforce Management Admin * NICE IEX WFM Admin * Genesys Workforce Management Admin * Aspect Call Center (ACD management/reporting) * Avaya CMS (ACD management/reporting) * Inter-Tel Phone system * Crystal Reports 10 * SQL