Edward Jones
Work Planning Scheduler
Unitedhealth Group Aug 2016 - Oct 2017
Senior Quality Analyst
Unitedhealth Group Jun 2014 - Aug 2016
Customer Service Quality Auditor
Unitedhealth Group Sep 2010 - Jun 2014
Customer Service Representative Lead
Unitedhealth Group Mar 2007 - Sep 2010
Rapid Resolution Expert
Skills:
Call Centers Microsoft Office Quality Assurance Quality Analyst U.s. Health Insurance Portability and Accountability Act Health Insurance Managed Care Dispatching Subject Matter Experts Coaching Internal Audit External Audit Business Process Improvement Internal and External Communications
Sep 2010 to 2000 Customer Service Lead - Message Outcome DifferentRapid Resoultion Expert Mar 2007 to Sep 2010Member Service Representative Mar 2006 to Mar 2007AAA Town and Country, MO Jan 2002 to Mar 2006 Member Service Counselor/DispatcherBEST WESTERN KIRKWOOD INN Kirkwood, MO Jan 2001 to Jan 2002 Front Desk Attendant
Education:
UNIVERSITY OF MISSOURI Columbia, MO Dec 2002 General StudiesURSULINE ACADEMY St. Louis, MO May 1999 High School Diploma
Megan Czerwinski, Lily Blasco, Mary Steska, Anne Meier, Mike Lange, Elizabeth Bommarito, Allison Sweeney, Kelley Swanson, Connie Pocilujko, Amy Alvey, Jon Wheeler