Vivint Smart Home Dec 2018 - Apr 2019
Senior Product Manager - Customer Experience
Vivint Smart Home Dec 2018 - Apr 2019
Director of Customer Loyalty
Vivint Smart Home Apr 2016 - Dec 2018
Senior Manager - Customer Experience Technology
Vivint Smart Home Aug 2014 - Apr 2016
Operational Improvement Manager
Vivint Smart Home Oct 2013 - Aug 2014
Customer Care Lead Supervisor
Education:
Western Governors University 2013 - 2014
Master of Business Administration, Masters, Business Administration, Management, Business Administration and Management
Western Governors University 2009 - 2012
Bachelors, Bachelor of Science, Business Administration, Management
Weber State University 2006 - 2008
Skills:
Call Centers Telecommunications Customer Retention Training Sales Management Leadership Customer Satisfaction Team Leadership Customer Experience Customer Service Selling Project Management Direct Sales Call Center Sales Operations Vendor Management Account Management Employee Engagement Coaching Salesforce.com Sales Process Wireless Solution Selling Cross Functional Team Leadership Managed Services Voip Unified Communications Project Planning Sales Management Process Improvement Team Building Employee Training Cold Calling Team Management Operations Management Marketing Management Performance Management Microsoft Excel Microsoft Office Crm Business Analysis Sql Report Writing Reporting and Analysis Customer Relationship Management Contact Centers