Customer Satisfaction • Sales • Call Center • Apple Products and Services • Research • Customer Service • Spanish • Mac Os X • Technical Writing • Technical Support • Computer Hardware • Troubleshooting • Training • Windows • Os X • Call Centers • Mac Os • Iwork • Mac • Iphone • Ipod • Customer Experience • Hardware • Hardware Support • Sap • Solution Selling • Account Management
Apple Nov 2013 - May 2015
Fraud Specialist
Apple Feb 2012 - Nov 2013
Mac Expert
Volt Technical Resources May 2011 - Feb 2012
Mac Expert at Apple
Internal Revenue Service Feb 2010 - May 2011
Contact Representative
Dell 2000 - 2002
Technical Sales Representative
Education:
Austin Community College
The University of Texas at Austin
Bachelors, Bachelor of Arts, Broadcast Journalism, Spanish Language
Universidad De Salamanca
Skills:
Customer Satisfaction Sales Call Center Apple Products and Services Research Customer Service Spanish Mac Os X Technical Writing Technical Support Computer Hardware Troubleshooting Training Windows Os X Call Centers Mac Os Iwork Mac Iphone Ipod Customer Experience Hardware Hardware Support Sap Solution Selling Account Management