Windows and MAC OS; Microsoft Word • Excel • PowerPoint • Outlook; Lotus Notes; Internet Explorer ... • EMPSx; AVAYA; IEX TotalView (Call monito... • VCollect (FiOS equipment application)
2011 to Present Territory ManagerVERIZON COMMUNICATIONS
1998 to 2010 Workforce Manager / Call Center SupervisorVERIZON COMMUNICATIONS
1996 to 1998 Customer Service AssociateMACY'S DEPARTMENT STORE Valley Stream, NY 1994 to 1996 Assistant Manager
Education:
DeVry College New York, NY 2010 to 2014 BS in Network ManagementTemple University Philadelphia, PA BA in Communications
Skills:
Windows and MAC OS; Microsoft Word, Excel, PowerPoint, Outlook; Lotus Notes; Internet Explorer Verizon: Coachs Aid (Employee Performance Records); RTWin, EMPSx; AVAYA; IEX TotalView (Call monitoring systems); SPOT ordering system, VCollect (FiOS equipment application)