American Express Vacations Travel Impressions Oct 2007 - Apr 2011
Customer Service and Dispute Resolution Specialist
Duryeas & Celtic Spirit Designs Oct 2007 - Apr 2011
Customer Service and Management Specialist
J.j Nikitakis Restaurant Company Nov 1995 - Jan 2005
Manager
Duryeas Floral Design Nov 1995 - Jan 2005
Education:
Farmingdale State College 2010 - 2011
Farmingdale State College 2000 - 2003
Germanna Community College 1996 - 2000
Associates, Psychology
Skills:
Management Customer Service Customer Relations Customer Retention Hospitality Hospitality Management Restaurant Management Bar Management Staff Management Tourism Travel Management Travel Planning Business Travel Leisure Travel Computer Proficiency Sales Retail Inventory Management Microsoft Office Kitchen Management Cooking Food Safety Workplace Safety Florals Dispute Resolution Natural Health Coach Microsoft Excel Microsoft Word Strategic Planning Management Consulting
Certifications:
Esthetician Certified Natural Health Professional Reiki Practitioner
Bank of New York Mellon, NY, through American Cybersystems, NY, NY New York, NY Sep 2007 to Dec 2009 Reconciliation Specialist-Contractor PositionPershing, LLC, NJ through American Cybersystems, NY, NY Jersey City, NJ Jan 2007 to Aug 2007 New Account Specialist-Contractor PositonFulfillment Springfield, MA Dec 2004 to Oct 2006 New Account SpecialistPratt Institute Brooklyn, NY 2003 to 2004 Office AssistantLabor Ready Holyoke, MA 2002 to 2003 CSRBridgeport National Bindery Agawam, MA 2001 to 2002 Graphic Designer
Education:
Pratt Institute Brooklyn, NY Jan 2003 to Jan 2004 Credits earned towards BFA in Communication DesignMount Ida College Newton, MA 1999 to 2001 Associates
Isbn (Books And Publications)
Unexploded Ordnance: A Critical Review Of Risk Assessment Methods