Himanshu Misra

US Patent:

20180239694, Aug 23, 2018

Filed:

Feb 21, 2017

Appl. No.:

15/437700

Inventors:

- Redmond WA, US
Dylan Symington - Seattle WA, US
Ning Zhuang - Bellevue WA, US
Srihari Busam - Snoqualmie WA, US
Himanshu Misra - Bellevue WA, US
Sathish Kumar Venkat Rangam - Kirkland WA, US
Shakeel Solkar - Sammamish WA, US
Kevin M. Dargie - Federal Way WA, US
Doru Constantin Nica - Sammamish WA, US
Minjun Wu - Sammamish WA, US
Scott A. Moody - Bothell WA, US
Svetlana A. Borodina - Seattle WA, US
Yuedong Yin - Duvall WA, US

International Classification:

G06F 11/36
G06F 11/07

Abstract:

A client computing system detects when a problem is encountered with an application and identified problem-specific diagnostic data that is to be collected, given the detected problem. It also identifies one or more problem-specific test or diagnostic analyzers and executes those analyzers to generate additional data. The data that is collected and the data that is generated by the analyzers is packaged and sent to a service computing system for identifying a remedial action that can be performed to address the problem. The remedial action is received and surfaced for the user.

US Patent:

20180196723, Jul 12, 2018

Filed:

Jan 6, 2017

Appl. No.:

15/400071

Inventors:

- Redmond WA, US
Srihari Busam - Redmond WA, US
Himanshu Misra - Bellevue WA, US
Doru C. Nica - Sammamish WA, US
Raghavendra Bhuthpur - Sammamish WA, US

International Classification:

G06F 11/14

Abstract:

An issue is detected in the operation of a set of integrated applications. Assistive logic is launched and an application, causing the issue, is identified. Application running logic is controlled to roll the application back to a last known good state.

US Patent:

20180095814, Apr 5, 2018

Filed:

Sep 30, 2016

Appl. No.:

15/283276

Inventors:

- Redmond WA, US
Kiran Nallabothula - Redmond WA, US
Doru Nica - Redmon WA, US
Himanshu Misra - Bellevue WA, US
Minjun Wu - Sammamish WA, US
Raghavendra Bhuthpur - Sammamish WA, US
Sathish Kumar Venkat Rangam - Kirkland WA, US
Srihari Busam - Redmond WA, US
Nagaraju Palla - Bellevue WA, US
Ning Zhuang - Bellevue WA, US
Ming Yang - Redmond WA, US
Xiaoyu Li - Bellevue WA, US
Eddie Fong - Redmond WA, US
Katy Chen - Bellevue WA, US

Assignee:

MICROSOFT TECHNOLOGY LICENSING, LLC - Redmond WA

International Classification:

G06F 11/07

Abstract:

Personalized diagnostics, troubleshooting, recovery, and notification based on application state is provided. In some examples, system, application, and device level configuration and usage data may be collected as telemetry data. Upon detection of a crash or similar problem, or upon user activation, an assistance service and/or a local assistance application component may execute diagnostics on the crashed application based on the telemetry data, user credentials, known problems, and other factors which may be recorded by the assistance application and/or other system elements. Suitable recovery actions may be taken. If recovery actions are unsuccessful, diagnostic information may be provided to a support system and the issue elevated. Moreover, collected information may be provided to a system database for generating data insights and determining error patterns.

US Patent:

20180095847, Apr 5, 2018

Filed:

Sep 30, 2016

Appl. No.:

15/283234

Inventors:

- Redmond WA, US
Kiran Nallabothula - Redmond WA, US
Doru Nica - Redmond WA, US
Himanshu Misra - Bellevue WA, US
Minjun Wu - Sammamish WA, US
Raghavendra Bhuthpur - Sammamish WA, US
Sathish Kumar Venkat Rangam - Kirkland WA, US
Srihari Busam - Redmond WA, US
Nagaraju Palla - Bellevue WA, US

Assignee:

MICROSOFT TECHNOLOGY LICENSING, LLC - Redmond WA

International Classification:

G06F 11/20

Abstract:

An assistance service through its local client application or agent at a user's device hardware and software environment information and monitor a health of one or more applications. Upon detecting an issue or being activated by the user, the assistance service may perform diagnostic and/or recovery actions. If predefined or dynamically determined recovery actions are inadequate to address the issue, the assistance service may engage a support service providing collected user device environment information and received server environment information to the support service. A history of attempted recovery actions and diagnostic results may also be provided. The assistance service may, through a user interface of its local, client or agent, facilitate communication with the supports service and perform recovery actions, suggested by the support service providing feedback to the support service. When needed, the assistance service may rollback a version of locally installed or server-side applications to address the issue.