Helen Tekeste Tesfasion

Helen Tesfasion

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Location:

2333 Dorrington Dr, Dallas, TX 75228

Industry:

Information Technology And Services

Work:

NEC - Irving, TX Jun 2012 - Feb 2013
Systems Engineer
Time To Know - Dallas, TX Aug 2011 - Jul 2012
IT technician
Dell Services Apr 2011 - Jul 2011
PC Refresh Tech
NEC 2009 - 2010
Lab Administrator
Trinity Industries Sep 2008 - Dec 2008
Executive Support Specialist Tier II

Education:

Remote Pc Refresh Tech May 2011
High Tech Institute May 2003
Remington College May 2002

Skills:

Quality Management
Jira
Magento
Window
Mentoring
Customer Support
Hp Qtp
Massive
Desktop Computers
Descriptions
Routers
Powerpoint
Human Resources
Wireless Access
Profit
Troubleshooting
System
Crystal Reports
Essentials
Inventory
Virtualbox
Medicine
Bmc Remedy
Rss
Feeds
Scripting
Vpn
Documentation
Project Management
Okidata
Hardware
Cisco Vpn
Radia
Test Planning
Peripherals
Yahoo
Coordination
Retail
Communication
Taxstream
Active
Batch Files
Fujitsu
Data Security
Technical Information
Pc Anywhere
Quickbooks
Cloud Computing
Responsibility
International
Ticketing
Peoplesoft
Information Server
Google Groups
Active Directory
Itil
Tax
Defects
Microsoft Word
Fashion
Canada
Client/Server
Interest Rates
Xerox
Filing
Software Development
Logging
Swot Analysis
Supplies
Help Desk Support
Printing
Infrastructure
Data Entry
Customer Oriented
Finance
Access Control
H3C
Data Conversion
Wan
Pc
Calls
Computer Information Systems
Engaging
Crm
Hiring
Echo
Database Administration
Tags
Alerts
Sharepoint
Accounting
Linux
Data Center
Attendees
Tomcat
Networking
Adt
Primus
Validation
Testing
Entitlements
Disaster Recovery
News
End Users
Image
Cloning
Research
System Monitoring
Home Staging
Variety of Audiences
Dameware
.Net
Sap
Hp Service Manager
Production Support
Configurations
Fix Protocol
On Call
High Tech
Gad
Advertising
Rfi
Quality Assurance
Ghost Imaging
Terminal Server
New Hires
Lexmark
Activex
Timelines
System Performance
Sat
Print Servers
Golang
Itko Lisa
Servers
Identity
Presentations
Peregrine
Cisco Technologies
Portals
Software Installation
History
Lotus Notes
Sm7
Refresh
Microsoft Sql Server
Resolve Issues
Outlook
Fx Options
Network Communications
Onesource
Asset
Libraries
Cq
Advanced Sql
Lifesize Video Conferencing
Nec
Superiors
Service Improvement
Apropos
System Deployment
Architecture
Databases
Medical Diagnostics
Citrix
Restore
Vendors
Sales
Samba
Franchising
Hp Quality Center
Mainframe
Executive Positions
Business Requirements
Windows Xp
Windows 7
Texas
Revenue
General Ledger
Outsourcing
Security
Skype
Integration
Depot
Hard Drives
Web Applications
Software Documentation
Utilization
Strategy
Internet Protocols
Microsoft Office
Fault Tolerance
Microsoft Excel
Legal Compliance
Customer Service
Solaris
Scheduling
Remote Access
Shares
Call Centers
Procomm
Ms Dos
Vmware
Remote Desktop
Analysis
Jboss Application Server
Remote Troubleshooting
Provision
Rfp
Business Applications
Kaseya
Dns
Operating Systems
Applications
Gpc
System Administration
Account Creation
Pepsico
Dell Computers
Network Administration
Essbase
Microsoft Project
Permissions
Remediation
Project
Contractual Agreements
Unix
Acronis
Internal Audit
Montreal
Rotation
Computer Hardware
Role Model
Client Meetings
Warehousing
Forms
Reviews
Computer Security
Escalation Process
Concerts
Java
Telephony
Platforms
Delivery
Sccm
Insurance
Technical Assistance
Dreamweaver
Windows
Authentication
Work Orders
Refreshes
Data Mapping
Admin
Informative
Facilitation
New Service
Assessment
Accessibility
Management
Modification
Technical Operations
Lan Wan
Data Backup
Routing
Monitors
Replacements
Adobe
Execution
Business Services
Smsc
Windows 2000
Tcp/Ip
Apache
Technical Documentation
Corporations
Clearquest
Training
Microsoft Office Sharepoint Server
Enterprise Software
Printers
Demonstration
Quality Control
Reporting
Third Party Applications
Time Tracking
Guides
It Management
Bmc Remedy Ticketing System
Concepts
Workstations
Pointsec
Multiple Locations
Backline
Debate
Dvd
Operations
Blackberry
Adaptive
Technical Support
Well Organized
Wifi
Supports
Laptops
Brokers
Dhcp
Distribution
Microsoft Exchange
Testers
Connectivity
Windows Vista
Visio
Dallas
Software
Windows Nt
Mac
Virtual Assistance
Agents
Showcase
Stability
Application Support
Back Office
Scanners
Emc Storage
Problem Solving
Meetings
Mis
Vnc
Secure Crt
Siebel

Helen Tesfasion

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Location:

Dallas, TX

Industry:

Information Technology And Services

Skills:

Recruiting
Leadership
Interviews
Management
Human Resources
Coaching
Social Media
Customer Service
Training
Team Building
Talent Acquisition
Strategic Planning
Career Counseling
Account Management
Career Development
Program Management
Community Outreach
Sales
Marketing
Sourcing
Time Management
Blogging
Employee Relations
Non Profits
Research
Interview Preparation
Job Search Strategies
Staff Development
Program Development
Organizational Development
Marketing Communications
Job Search
Event Management
Screening Resumes
Professional Mentoring
Resume Writing
Consulting
Applicant Tracking Systems
Leadership Development
Workshop Facilitation
Volunteer Management
Social Networking

Helen Tesfasion

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Helen Tesfasion Mesquite, TX

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Work:

Parkland Health & Hospital System

Feb 2013 to 2000
POI IT Support Vendor - Contract NEC America

Apr 2012 to Feb 2013
Systems Engineer-Contract Time to Know

Aug 2011 to Apr 2012
IT Technician-Full Time Pepsico

Jun 2011 to Aug 2011
Infrastructure Help Desk Analyst-Contract DELL/ADT

Apr 2011 to May 2011
Remote PC Refresh Tech-Contract NAPA GPC

Jan 2011 to Apr 2011
Help Desk Support Technician-Contract ConSys Title

Apr 2010 to Jan 2011 NEC America

Aug 2009 to Apr 2010
Network Lab Administrator-Contract Trinity Industries

Jul 2008 to Jul 2009
Data Security Analyst - Contract Retalix

Apr 2008 to Jul 2008
Client Support Specialist - Fulltime Thomson Tax & Accounting

Apr 2008 to Apr 2008
Technical Operations Specialist - Contract Fujitsu

Jun 2006 to Oct 2007
Quality Assurance Manager Fujitsu

Jun 2004 to Oct 2007 Fujitsu

Jun 2005 to Jun 2006
Help Desk Team Lead Fujitsu

Jun 2004 to Jun 2005
Help Desk Representative Affiliated Computer Services (ACS)

Jun 2003 to Apr 2004
Liaison between business area and application development resources Affiliated Computer Services (ACS)

Jun 2000 to Apr 2004 Parts International

Feb 2003 to Mar 2004
Customer Account Specialist Affiliated Computer Services (ACS)

Apr 2002 to Apr 2003
Quality Assurance Analyst Affiliated Computer Services (ACS)

Jun 2000 to Apr 2002
Help Desk PC Technician

Education:

Fujitsu University Net Campus
Jun 2006 to Oct 2007
Certificate Remington College
Irving, TX
Jul 2002 to May 2003
Certificate