Heather C Riccardi

Senior Vice President Of Product Management

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Location:

1701 Benson Pl, Bristol, PA 19007

Industry:

Banking

Work:

The Nature Conservancy
Preserve Monitor, Photographer and Outreach
Mrn Cubed, Llc
Senior Vice President of Product Management
Ditech Financial Llc May 2001 - Jan 2015
Senior Leader Business Process and Projects and Records Management
Ditech Financial Llc Jun 2003 - Sep 2009
Operations Manager of Records Management
Ditech Financial Llc Nov 2001 - Jun 2003
Operations Audit Team Lead and Client Manager

Education:

Skills:

Vendor Management
Process Improvement
Risk Management
Business Process
Mortgage Banking
Mortgage Lending
Banking
Loans
Business Analysis
Financial Services
Management
Project Management
Business Process Improvement
Credit
Project Portfolio Management
Pmo
Financial Risk
Sdlc
Visio
Requirements Analysis
Leadership
Digital Imaging
Business Requirements
Change Management
Relationship Management
Ms Project
Requirements Gathering
Governance
Program Management

Interests:

Social Services
Children
Cost Saves
Specifically Tree Re Leafing Projects
Education
Environment
Eservices Including Emortgage
Imaging and Operations
Environmental Conservation
Science and Technology
Animal Welfare
Specifically Endangered Species
Arts and Culture

Certifications:

Project Management Certification
License 2734139
License N/A

Heather Riccardi

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Heather Riccardi

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Manager Business Process And Projects At Gmac Bank

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Position:

Business Project Manager at GMAC Bank

Location:

Greater Philadelphia Area

Industry:

Banking

Work:

GMAC Bank since May 2001
Business Project Manager
Conti Mortgage Corporation May 1999 - Dec 2000
Financial Analyst
Conti Mortgage Corporation May 1997 - May 1999
Assistant Team Lead/ Audit
IMC Mortgage Company Oct 1996 - May 1997
Auditor
Intercounty Mortgage Company May 1995 - Jul 1996
Mortgage Closer

Education:

Learning Tree International 2006 - 2006
Certificate, Project Management Courses University of The Arts 1991 - 1995
BFA, Painting Major/ Child Psychology Minor

Skills:

Digital Imaging
Risk Management
Visio
Process Improvement
Mortgage Lending
Business Analysis
Vendor Management
Project Management
Business Requirements
PMO
Business Process Improvement
Credit
Banking
Loans
Change Management
Project Portfolio Management
Relationship Management
Financial Risk
Program Management
MS Project

Interests:

Environmental Conservation - specifically Tree Re-Leafing Projects, please see the AMERICAN FORESTS website above for more information, Peace initiatives - domestic and abroad Industry Interests: Technology Enhancements for process improvement, cost saves, imaging and operations, eServices including eMortgage.

Honor & Awards:

ResCap Partner Award 2006-2009 GMAC Bank Award of Appreciation July 2006 GMAC Bank Award of Service August 2005 Shining Star Award 2005 Pinnacle Club Award 2002 and 2005 Pinnacle Club Nominee 2003 and 2004 The Stuart M. Egnal Award in Painting 1995 Best In Show, Juried Exhibition Painting Sande Webster Gallery, Philadelphia PA 1995 Academic Achievement Award 1994 Painting Exhibition Award, Gallery at APF, Philadelphia PA 1994

Certifications:

Project Management Certification, Expert Rating - ISO

Heather Riccardi Bristol, PA

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Work:

Ditech Mortgage Corp/ GreenTree Originations/ GMAC Bank
Fort Washington, PA
Sep 2009 to Jan 2015
Manager Business Process/ Projects and Records Management GMAC Bank
Fort Washington, PA
Jun 2003 to Sep 2009
Operations Manager/ Records Management GMAC Bank
Fort Washington, PA
Nov 2002 to Jun 2003
Operations Audit Team Lead and Client Manager GMAC Bank
Fort Washington, PA
May 2001 to Nov 2002
Operations Auditor Conti Mortgage Corporation
Willow Grove, PA
Oct 1999 to Mar 2001
Financial Analyst Conti Mortgage Corporation
Willow Grove, PA
Jun 1997 to Oct 1999
Assistant Team Lead - Audit/ Jr. Underwriter IMC Mortgage Company
Fort Washington, PA
Nov 1996 to Jun 1997
Mortgage Auditor Lead Intercounty Mortgage
Fort Washington, PA
Jun 1995 to Sep 1996
Mortgage Closer

Education:

Skills:

Operations Management, Records and Imaging Management, Vendor Management, Client Management, Customer Focused, New Client Development, Vendor Integrations, Compliance and Operational Risk Management, Contract review, negotiations and recommendations, Reporting and Analytics, Training - Client and Employee training via Web X and Classroom settings, Process Implementation, re-engineering and mapping, Project planning and development, Procedure, implementation, development and writing, Training development, material creation and teacher/ mentor / trainer, Well organized, with an attention to detail, Ability to think and plan strategically, Collaborative, with an ability to gain consensus, Ability to manage and guide a team/ department through multiple priorities and meet timelines, Department and Team development/ team building, Ability to lead and mentor a team located in multiple sites including Work from Home and Offshore, Proficiency with MS Access, Excel, Visio, Project, Word, PowerPoint, Encompass 360 LOS