Capital One since Sep 2012
Content Manager
Techead Jan 2012 - Sep 2012
Senior Web Content Manager/Editor (contractor at Capital One)
Magellan Medicaid Administration (Magellan Health Services) Aug 2004 - Dec 2011
Manager, Technical Writing-Documentation Mgmt
Capital One Finance Mar 2004 - Aug 2004
Technical Writer
Bank of America Sep 1996 - Oct 2003
Senior Analyst; Knowledge Management, Information Management
Education:
Clarion University of Pennsylvania
Strayer University (VA)
U.S. Army Academy of Information Systems
Skills:
Microsoft Office Dreamweaver Illustrator Technical Writing Editing Content Management Web Content Management Knowledge Management Visio SharePoint Software Documentation Process Improvement Adobe Acrobat Outlook Microsoft Excel Microsoft Word HTML PowerPoint Manuals Proofreading Newsletters CSS Photoshop Web Content
Honor & Awards:
Recipient of Bank of America Customer Experience and Leadership Awards (both Team and Individual)
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