Ds Services
Training Manager and Instructional Design and Lms Administration
Worldpay Aug 2004 - Sep 2012
Training Manager and Call Quality Manager
The Hanover Insurance Group 2003 - 2004
Aca Regional Training Consultant South East
Element K Jul 2000 - Jan 2003
Learning Management Consultant
Jul 2000 - Jan 2003
Langevin Learning Services
Skills:
Management Training Learning Management Learning Management Systems Leadership Call Centers Customer Experience Program Management Team Leadership Instructor Led Training Customer Service Payment Card Processing Team Management Building Relationships Coaching Call Quality Strategy Team Building Project Management Sales Process Improvement Analysis Consulting Strategic Planning Instructional Design Account Management Training Delivery
Interests:
Animal Rescue Gardening Education Environment Reading Music Human Rights Animal Welfare
Heather CroallHeather Croall is the Director for Sheffield Doc/Fest, the premieredocumentary event in the UK and regarded as one of the best documentary events in theworld. Heather was previously the director of theAustralian International Documentary Conference (AIDC), where she developed thei