Hartford Steam Boiler Hartford, CT Feb 2013 to May 2013 Bi-lingual Service Desk AnalystTravelers Insurance Hartford, CT Oct 2012 to Jan 2013 Service Desk AgentPaper Enterprises, Inc Bronx, NY Nov 2010 to Aug 2012 I.T. Support/Computer OperatorHarlem Hospital New York, NY Apr 2008 to Aug 2009 Computer OperatorLake 5 Media Inc New York, NY Jun 2007 to Aug 2007 Computer OperatorNew York Property Insurance Underwriters Association New York, NY May 2004 to Aug 2006 Computer Operator
Education:
Technical Career Institutes New York, NY 2001 to 2004 A.A.S. in Computer Networks Administration
Skills:
Windows XP/Vista/7 Microsoft Office [] (Excel, Word, Outlook) RSA Tokens Peoplesoft Cisco AnyConnect Symantec Backup Exec Microsoft Exchange Support BES Sage ACT! AS/400 HPSM Ticketing System DDWI Lotus Notes Adobe Acrobat HPSM VNC Viewer Active Directory