Peloton Interactive
Senior Manager, Member Support
Fcr Oct 2014 - Aug 2018
Program Manager at First Call Resolution, Llc
Fcr Apr 1, 2014 - Oct 1, 2014
Program Supervisor
Mivoden Retreat & Convention Center Jun 2010 - Aug 2013
Senior Counselor and Outdoor Education Specialist
Education:
Walla Walla University
Portland State University
Bachelors, Bachelor of Science
Skills:
Customer Satisfaction Leadership Customer Service Call Centers Team Leadership Technical Support Customer Experience Training Coaching Troubleshooting Team Building Management Process Improvement Telecommunications Outdoor Education Hospitality Management Account Management Project Management Outsourcing Employee Training Google Docs Google Sheets Microsoft Excel Team Management Performance Management Key Performance Indicators Performance Metrics Performance Motivation High Performance Teams Performance Reviews Start Up Consulting Quality Assurance Quality Assurance Review Program Management Operations Management Microsoft Office