2226 Elliott Ave, Seattle, WA 98121 • 206 441-3309
801 Boone Ave, Spokane, WA 99202
Barrigada, GU
Work
Company:
Microsoft
Oct 1, 2010 to Sep 4, 2012
Position:
Program manager, process management, release services, xbox customer support
Education
Degree:
Masters, Bachelors, Master of International Studies, Bachelor of Business Administration
School / High School:
Gonzaga University
1995 to 1999
Specialities:
Management
Skills
Process Management • Program Management • Customer Service • Process Engineering • Vendor Management • Product Management • Cross Functional Team Leadership • Call Centers • Management • Customer Satisfaction • Product Development • Technical Support • Training • Disaster Recovery • Outsourcing • Project Management • Service Delivery • Call Center • Customer Support
Microsoft Oct 1, 2010 - Sep 4, 2012
Program Manager, Process Management, Release Services, Xbox Customer Support
Microsoft Oct 1, 2010 - Sep 4, 2012
Business Program Manager, Operations Readiness, Surface Customer Support
Microsoft Jan 2003 - Nov 2010
Program Manager, Supportability, Xbox Customer Support
Expeditors Aug 1999 - Apr 2002
Systems Support Lead
Education:
Gonzaga University 1995 - 1999
Masters, Bachelors, Master of International Studies, Bachelor of Business Administration, Management
International School of Manila 1995
Father Duenas Memorial School 1993
Skills:
Process Management Program Management Customer Service Process Engineering Vendor Management Product Management Cross Functional Team Leadership Call Centers Management Customer Satisfaction Product Development Technical Support Training Disaster Recovery Outsourcing Project Management Service Delivery Call Center Customer Support