mckesson automation since Mar 2003
help desk analyst
Stargate LLC Nov 2001 - Feb 2003
Help Desk Analyst
Red Siren Jan 2001 - May 2001
NOC Analyst
AT&T Wireless - Pittsburgh, PA Sep 1999 - Dec 2000
Quality Analyst
AT&T Wireless - Greater Pittsburgh Area Sep 1998 - Oct 1999
Inbound CSR
Education:
Point Park University 1979 - 1983
Bachelor of Arts (BA), Communications
carrick high school 1975 - 1979
Skills:
Technical Support Troubleshooting Active Directory Help Desk Support Windows 7 Windows Xp Networking Software Installation Hardware Software Documentation Windows Server Computer Hardware Printers Citrix Pc Anywhere Bmc Remedy Norton Ghost Laptops A+ Certified Remote Desktop Blackberry Enterprise Server Vpn Blackberry