Bachelor of Business Administration in Human Resource Management
Skills
Customer Service • Microsoft Office • Leadership • Microsoft Excel • Public Speaking • Customer Service Representatives • Customer Retention • Customer Relations • Direct Sales • Tax Preparation • Personal Income Tax Returns • Business Tax Planning • Income Tax • Customer Support • Customer Engagement • Web Chat • Chatter • Problem Solving • Troubleshooting • Reservations • Travel Arrangements
Caliber Home Loans
Account Resolutions Specialist
Pure Romance Feb 2016 - Sep 2018
Senior Consultant
Marriott International Apr 2016 - Feb 2017
Chat Team Reservations Sales Specialist
Marriott International Oct 2015 - Apr 2016
Regional Sales Associate
Pure Romance Apr 2015 - Feb 2016
Advanced Consultant
Education:
Baylor University 2002 - 2007
Bachelors, Bachelor of Business Administration, Human Resources Management
Skills:
Customer Service Microsoft Office Leadership Microsoft Excel Public Speaking Customer Service Representatives Customer Retention Customer Relations Direct Sales Tax Preparation Personal Income Tax Returns Business Tax Planning Income Tax Customer Support Customer Engagement Web Chat Chatter Problem Solving Troubleshooting Reservations Travel Arrangements
Jun 2012 to 2000 Quality Control AnalystRapid Return Tax Services Converse, TX Dec 2010 to Jun 2012 Tax PreparerPawnbroker, EZPawn Stores Inc San Antonio, TX Aug 2008 to Jan 2009 Assist customersNeighborWorks Waco Waco, TX Jul 2007 to Aug 2007 Human Resources Consultant
Education:
Baylor University Waco Waco, TX May 2007 Bachelor of Business Administration in Human Resource Management
Olmos Elementary School San Antonio TX 1990-1995, Nimitz Middle School San Antonio TX 1995-1995, Terrell Wells Middle School San Antonio TX 1995-1997, Wood Middle School San Antonio TX 1997-1998