Abstract:
Systems and methods for processing calls and data are described. A user interface is displayed on a communication terminal associated with a user, wherein the user interface includes: a menu item enabling the user to initiate a voice call with a specified entity and a menu item or form via which the user can provide contextual information relating to the voice call. Contextual information provided by the user is transmitted to the specified entity, optionally prior to the voice call being established between the specified entity and the user. A data session is established. A call request is received from the user. Contextual information provided by the user is provided for display to the specified entity. A voice session is established, including the establishment of the voice call between the specified entity and the user, while the contextual information is displayed to the specified entity.