C2 Education Nov 2019 - Jun 2020
Center Director
Svaha Nov 2019 - Jun 2020
Co-Founder
Thinkgeek Apr 2012 - Apr 2015
Customer Experience Manager
Financial Industry Regulatory Authority (Finra) Mar 2011 - Apr 2012
Call Center Manager
Financial Industry Regulatory Authority (Finra) Jul 2009 - Mar 2011
Call Center Supervisor
Education:
Florida State University
Bachelors, Bachelor of Science, Molecular Biology, Psychology, Biology, Neuroscience
Skills:
Management Customer Service Customer Experience Leadership Crm Call Centers Process Improvement Training Project Management E Commerce Team Building Team Leadership Operations Management Microsoft Office Forecasting Performance Management Retail Social Media Budgets Analysis Customer Satisfaction Strategic Planning Fraud Analysis Sales Call Center Accounts Receivable Vendor Management Customer Retention Strategy Start Ups Business Analysis Business Process Improvement Coaching Problem Solving Time Management Quality Assurance Marketing Contract Negotiation Risk Management Crm Integration Customer Satisfaction Research Global E Commerce Mentoring Team Management Contact Centers Program Management
Mar 2011 to 2000 ManagerFINRA Rockville, MD Jul 2009 to Mar 2011 SupervisorWellPoint, Inc. / HMC Richmond, VA Nov 2007 to Jun 2009 Health Outreach Specialist IIThe Sanctuary Spa London Nov 2005 to Jun 2007 SupervisorOld Rope Comedy Club & Perfectly Cromulent London Mar 2005 to Nov 2005 Comedy Club Booker / Personal Assistant to a Comedy DirectorJohns Hopkins University Baltimore, MD Feb 2003 to Aug 2003 Senior Laboratory Technician, DNA Diagnostic LaboratoryFlorida State University Tallahassee, FL Aug 2001 to Dec 2002 Teaching Assistant & Biology Tutor, Dept. of Biological ScienceTelephone Counseling & Referral Service Tallahassee, FL May 2001 to Dec 2002 Telephone CounselorLaboratory of Dr. Frank Johnson Tallahassee, FL May 2001 to Apr 2002 Research Assistant
Education:
B.S. Florida State University Dec 2002 Biology and Psychology