Erick K Hasegawa

US Patent:

20210322705, Oct 21, 2021

Filed:

Apr 18, 2020

Appl. No.:

16/852460

Inventors:

Erick Koji Hasegawa - Redwood City CA, US

International Classification:

A61M 16/06
A41D 13/11

Abstract:

An embodiment may include a face covering apparatus. The face covering apparatus includes one or more machine-washable layers of cloth, where a plurality of magnets is insertable in and removable from the one or more machine-washable layers of cloth. The face covering apparatus includes a plurality of adhesive magnets comprising a plurality of dual-sided adhesives, where the plurality of dual-sided adhesives is configured to secure the plurality of adhesive magnets to a human face. The plurality of cloth magnets is configured to secure the one or more machine-washable layers of cloth over the human face based at least on a magnetic attraction between the plurality of cloth magnets inserted in the one or more machine-washable layers of cloth and the plurality of adhesive magnets secured to the human face.

US Patent:

20200234212, Jul 23, 2020

Filed:

Jan 23, 2019

Appl. No.:

16/255649

Inventors:

- Santa Clara CA, US
Erick Koji Hasegawa - Redwood City CA, US

International Classification:

G06Q 10/06
G06F 16/2458

Abstract:

Suggesting an optimal set of actions includes receiving an incident notification and an indication of a first agent for the incident notification from a remote device, determining an assigned agent for the incident notification and a first incident type associated with the incident notification, determining an agent role for the first agent, selecting an optimal set of actions based on the first incident type and the agent role, wherein the optimal set of actions are selected from a subset of historic recorded agent interactions from a plurality of records associated with the incident type, and provide for presentation the optimal set of actions to the first agent.

US Patent:

20190340004, Nov 7, 2019

Filed:

May 2, 2018

Appl. No.:

15/969596

Inventors:

- Santa Clara CA, US
Erick Koji Hasegawa - Redwood City CA, US

International Classification:

G06F 9/455
G06F 9/50

Abstract:

The disclosed techniques generally relate to the use of action paths comprising sequences of steps performed by a user to efficiently perform tasks or resolve incidents. Action paths as discussed herein may be used to achieve more efficient outcomes, to train new employees, or to anticipate the future needs of a user.