Big Brothers Big Sisters of Central Mn Jul 2003 - Jul 2013
Board Member
Capital One Feb 2013 - Jul 2013
Brand Experience Lead
Capital One Feb 2013 - Jul 2013
Director of Customer Experience
Ing Direct Oct 2007 - Jan 2013
Brand Experience Lead
Ing Direct Sep 2005 - Nov 2007
Sales Center Lead
Education:
St. Cloud State University 2014 - 2016
Master of Business Administration, Masters, Business Administration, Management, Business Administration and Management
Saint John's University 1994 - 1998
Bachelor of Applied Science, Bachelors, Business Management
Universität Salzburg
Rocori High School
Skills:
Customer Experience Sales Leadership Banking Team Leadership Process Improvement Customer Service Customer Satisfaction Project Management Sales Management Strategy Marketing Finance Change Management Leadership Development Strategic Planning Net Promoter Score Analytics Voice of the Customer Event Planning Brand Loyalty Customer Experience Improvement Customer Effort Score Customer Loyalty Customer Journey