Telus International
Senior Business Analyst
Amazon
Delivery Driver
Credit One Bank Nov 2015 - Feb 2016
Workforce Management Analyst
C3/Customercontactchannels, Inc. Sep 2014 - Sep 2015
Workforce Management and Reporting Analyst
Sitel Dec 2013 - Aug 2014
Workforce Management and Reporting Analyst
Education:
College of So. Nv High School East 2012 - 2015
Associates, Associate of Arts, Anthropology
Bonanza High School 2006 - 2010
Skills:
Customer Service Time Management Microsoft Excel Visual Basic Microsoft Sql Server Reporting and Analysis Kpi Reports Crystal Reports Call Centers Data Analysis Process Efficiency Microsoft Office Workforce Management Real Time Monitoring Microsoft Technologies Problem Solving Process Improvement Analysis Statistical Data Analysis Html Scripting Javascript Sas Cultural Resource Management Surveying Artifact Analysis Field Work Autocad Team Building Analytical Skills Leadership Business Process Improvement Management Contact Centers
Interests:
Education
Languages:
English
Certifications:
License 1060-213668 License 1014-213668 Sololearn, License 1060-213668 Sololearn, License 1014-213668 Certificate of Completion: Sql Fundamentals Certificate of Completion: Html Fundamentals