Eric David Kosiba from Zionsville, IN, age 62

System And Method For Generating Forecasts And Analysis Of Contact Center Behavior For Planning Purposes
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US Patent:

7103562, Sep 5, 2006
Filed:

May 17, 2002
Appl. No.:

10/146894
Inventors:

Eric D. Kosiba - Crofton MD, US
Douglas G. Newhard - Crofton MD, US
Neofytos C. Papadopoulos - Annapolis MD, US
Assignee:

Bay Bridge Decision Technologies, Inc. - Annapolis MD
International Classification:

G06Q 90/00
US Classification:

705 10, 37926506, 37926508, 37926608
Abstract:

A method of predicting expected performance of a processing center system is provided. The method includes receiving performance information from a performance monitoring system associated with the processing center system. A computer model of the processing center system is developed based on the performance information. The method further includes generating predictions based on the computer model, and analyzing the predictions to generate performance scenarios for the processing center system.

System And Method For Generating Forecasts And Analysis Of Contact Center Behavior For Planning Purposes
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US Patent:

8359222, Jan 22, 2013
Filed:

Sep 26, 2011
Appl. No.:

13/245463
Inventors:

Eric D. Kosiba - Crofton MD, US
Douglas G. Newhard - Crofton MD, US
Neofytos C. Papadopoulos - Annapolis MD, US
Assignee:

Bay Bridge Technologies, Inc. - Annapolis MD
International Classification:

G06Q 10/00
US Classification:

705 717, 705 738
Abstract:

A method of predicting expected performance of a processing center system is provided. The method includes receiving performance information from a performance monitoring system associated with the processing center system. A computer model of the processing center system is developed based on the performance information. The method further includes generating predictions based on the computer model, and analyzing the predictions to generate performance scenarios for the processing center system.

System And Method For Generating Forecasts And Analysis Of Contact Center Behavior For Planning Purposes
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US Patent:

8046254, Oct 25, 2011
Filed:

Nov 10, 2004
Appl. No.:

10/984841
Inventors:

Eric D. Kosiba - Crofton MD, US
Douglas G. Newhard - Crofton MD, US
Neofytos C. Papadopoulos - Annapolis MD, US
Assignee:

Bay Bridge Decision Technologies, Inc. - Annapolis MD
International Classification:

G06Q 10/00
US Classification:

705 738, 705 712, 705 742, 37926506
Abstract:

A method of predicting expected performance of a processing center system is provided. The method includes receiving performance information from a performance monitoring system associated with the processing center system. A computer model of the processing center system is developed based on the performance information. The method further includes generating predictions based on the computer model, and analyzing the predictions to generate performance scenarios for the processing center system.

System And Method For Generating Forecasts And Analysis Of Contact Center Behavior For Planning Purposes
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US Patent:

20120014519, Jan 19, 2012
Filed:

Sep 23, 2011
Appl. No.:

13/244099
Inventors:

Eric D. Kosiba - Crofton MD, US
Douglas G. Newhard - Crofton MD, US
Neofytos C. Papadopoulos - Annapolis MD, US
Assignee:

BAY BRIDGE DECISION TECHNOLOGIES, INC. - Annapolis MD
International Classification:

H04M 3/36
US Classification:

37926508, 37926503
Abstract:

A method of predicting expected performance of a processing center system is accessed. The method includes receiving performance information from a performance monitoring system associated with the processing center system. A computer model of the processing center system is developed based on the performance information. The method further includes generating predictions based on the computer model, and analyzing the predictions to generate performance scenarios for the processing center system.

System And Method For Generating Forecasts And Analysis Of Contact Center Behavior For Planning Purposes
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US Patent:

20120016711, Jan 19, 2012
Filed:

Sep 23, 2011
Appl. No.:

13/244075
Inventors:

Eric D. Kosiba - Crofton MD, US
Douglas G. Newhard - Crofton MD, US
Neofytos C. Papadopoulos - Annapolis MD, US
Assignee:

BAY BRIDGE DECISION TECHNOLOGIES, INC. - Annapolis MD
International Classification:

G06Q 10/00
US Classification:

705 725
Abstract:

A method of predicting expected performance of a processing center system is provided. The method includes receiving performance information from a performance monitoring system associated with the processing center system. A computer model of the processing center system is developed based on the performance information. The method further includes generating predictions based on the computer model, and analyzing the predictions to generate performance scenarios for the processing center system.

Credit Card Collection Strategy Model
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US Patent:

60980524, Aug 1, 2000
Filed:

Feb 10, 1998
Appl. No.:

9/021574
Inventors:

Eric Kosiba - Quincy MA
Scott Smallwood - McLean VA
Assignee:

First USA Bank, N.A. - Wilmington DE
International Classification:

G06F 1700
US Classification:

705 40
Abstract:

The present invention is a computerized collection strategy model for use in collecting payments from delinquent accounts. The computerized collection strategy model estimates for each possible collection strategy, how much will be paid on each account in response to that collection strategy, estimates the amount of resources to be expended in the execution of that collection strategy, and recommends a particular collection strategy for each account that optimizes the use of the available collection resources.

Eric David Kosiba