Elliot R Roper

Technical Support Associate

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Location:

Washington, DC

Industry:

Information Technology And Services

Work:

Cisco Aug 2011 - Oct 2014
Client Support Engineer
Amazon Web Services Aug 2011 - Oct 2014
Technical Support Associate
Peace Corps Jun 2008 - Jul 2010
Information and Communications Technology Specialist
Urac Jun 2007 - May 2008
End User Support Specialist
U.s. Department of State Dec 2005 - May 2007
Quality Assurance Engineer

Education:

Central European University 2010 - 2011
Masters, Master of Arts, Public Policy University of Utah 2003 - 2005
Bachelors, Bachelor of Science, International Studies, Political Science Salt Lake Community College 2001 - 2003
Associates, Associate of Arts, General Studies

Skills:

International Relations
Analysis
Research
Program Management
Policy Analysis
Nonprofits
International Development
Training
Project Management
Grant Writing
Policy
Government
Public Policy
Political Science
Qualitative Research
Graphic Design
Russian
Proposal Writing
Armenian Language
Russian Language
Non Profits
Civil Society
Web Design
Former Soviet Union
Immigration Policy
E Learning
Data Analysis
Editing
Technical Writing
Teaching
Organizational Development
Security
Spanish Language
Strategy
Public Speaking
Leadership
Databases
Strategic Planning
Microsoft Office
Perl
Soap
Xml
Microsoft Sql Server
Mysql
Sharepoint Server
Amazon Web Services
Html5
Javascript
Jquery
Css

Interests:

Economic Empowerment
Civil Rights and Social Action
Education
Environment
Poverty Alleviation
Science and Technology
Disaster and Humanitarian Relief
Animal Welfare

Languages:

English
Spanish
Russian
Armenian

Certifications:

International Relations

Elliot Roper Arlington, VA

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Work:

Convergys Corporation

2011 to 2000
Senior Technical Support Analyst Convergys Corporation
Washington, DC
2012 to 2013
Technical Program Adviser ICT
Yerevan
2008 to 2010
Information & Communication Technology (ICT) Volunteer URAC
Washington, DC
2007 to 2008
Help Desk/End User Support Specialist Foreign Service Institute (FSI), U.S. Department of State
Arlington, VA
2005 to 2007
Senior Quality Assurance Specialist AMIDEAST, International Exchange Programs
Washington, DC
2004 to 2005
Program Assistant

Education:

Elliot Roper Arlington, VA

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Work:

Amazon Web Services

Technical Support Associate Convergys Corporation (Cisco Systems & DIRECTV)
Arlington, VA
Aug 2011 to Jan 2014
Client Support Engineer United States Peace Corps (Armenia)
Yerevan
Jun 2008 to Jul 2010
Information & Communication Technology (ICT) Specialist URAC
Washington, DC
Jun 2007 to May 2008
End User Support Specialist Department of State, Foreign Service Institute
Arlington, VA
Dec 2005 to Apr 2007
Quality Assurance Engineer

Education:

Central European University
Budapest, MO
2010 to 2012
MA in Public Policy, International Public Policy University of Utah
Salt Lake City, UT
2003 to 2005
BS in Political Science University of Utah
Salt Lake City, UT
2003 to 2005
BS in International Studies

Skills:

Operating Systems: Windows: XP, 7, 8; Linux: Ubuntu and SUSE Networking: Windows Server 2008/10 (Active Directory, Exchange Server and Group Policy), MS SharePoint 2010 Highly Proficient; Linux: Ubuntu 13.10 Server Database/Ticketing Applications: Oracle (i.e., Oracle WebCenter Suite), IBM (i.e., Siebel) MySQL, and SQL Server 2010; Ticketing/Case Management Systems (CMS): Salesforce, Remedy and MTTR Highly Skilled Web Development Applications/Tools: HTML/HTML5, CSS/CSS3, JavaScript, jQuery, XML, JSON, PHP, and.NET. UI/UX Design Applications/Principles: Wireframe and Mockup Principles; Applications; Tableau, Axure and ForeUI. Adobe CS3 Graphic Design Applications: Photoshop, Dreamweaver, Captivate, and Premier; Camtasia Studio (TechSmith). Content/Learning Management Systems (CMS/LMS): WordPress, Drupal and Joomla; Blackboard, GreenLight, Litmos, Moodle and Canvas. Other: Search Engine Optimization (SEO), Taxonomy/Tagging and Social Media Strategy Expert; Mobile Application Design and Development Highly Proficient. // Foreign Languages: Russian (Fluent), Eastern Armenian, (Fluent), Ukrainian (Conversational), Serbo-Croatian (Conversational)